AC420
Troubleshooting

1. There is no connection between the parent unit and the nursery unit, i.e.: no sound coming through.
I can see the channel number on the parent unit screen, and both units are switched on, however, no sound is coming through on the parent unit.
Press the CH button and hold it in until the satellite dish starts flashing. Now go to the nursery unit, press the night light on/off button and hold it in until the night light starts flashing. Press the night light on/off button again several times now, and you should see the channel numbers changing on your parent unit, change it to a different channel number to the one that it was on, then press the night light on/off button again, this time holding it in until the night light stops flashing. This will then store that channel and reconnect the two units to communicate with each other.

2. My parent unit ‘loses signal’ and switches ‘off’ after a few minutes of switching my monitor on. I cannot hear the radio playing in baby's room even though my monitor is on.
Your monitor is pre-programmed to be on the voice activated mode
On this setting, your parent unit only transmits sound to you when baby makes a sound, ie: when there is no sound coming from the baby's room for more than 30 seconds, it switches to "sleep‟ mode until baby makes a sound which will then trigger the microphone to relay that sound to your parent unit.
On the voice activated option, sounds from a television or radio are not interpreted as human voices and therefore are will not trigger the voice activated option and will not be heard through your monitor when on that setting.
There is a microphone sensitivity dial at the back of the nursery unit. When the arrow is pointing to the far right ( solid grey section ), this indicates that your monitor is set on continuous sound function. When you move the arrow into the segmented grey lines - this indicates the voice activated function. Within this function, you can adjust the sensitivity of the microphone, the higher the sensitivity the less the sound required to activate the microphone.

3. The Parent unit gives a constant intermittent beep
The batteries may be flat
Your nursery unit may be switched off and your parent unit is searching for a signal (this only occurs when you have the out of range signal ON)
The parent unit has lost the signal of its partner nursery unit, ie: you have gone out of range, and your monitor is warning you.

4. Parent unit does not charge or hold its charge. (My parent unit only works in the charging cradle, as soon as I take it out the cradle it switches off )
Check that all 4 rechargeable batteries (included with your monitor) are in the battery compartment and placed correctly as per the diagram below. If not, they will not charge and therefore there is no charge available to the parent unit when it is removed from its cradle.
When you place your parent unit in the charging cradle, you should see the battery icon appear in the top right hand corner showing charging.
You should charge the batteries for at least 15hrs before first use.

5. The parent unit screen goes blank. when I put the parent unit in the charging cradle it shows the battery cell charging in the top right hand corner, then goes completely blank / switches off after 1 minute of being in the charging cradle
This is correct; your monitor does this to save power. If you are not sure whether it us charging or not, switch on your parent unit and you will see the battery icon in the top right hand corner accepting charge.


If you are not able to solve your problem from these trouble shooting tips, please contact our dedicated customer care line: 082 863 2331, 073 941 8244 or 072 407 6258. Alternatively you can send your monitor in for repair to your closest Angelcare stockist. Warrantee: All services and replacement parts due to factory default are free of charge within the first year of your purchase. We regret that damage caused by negligence is not covered by this warrantee. Please retain your proof of payment to ensure that you are able to benefit from this customer service